FAQs
Our Most Common Responses
Curious about any of the services at our salon and spa? Please view our Mystic spa FAQ here. If you still have questions afterward, please contact us directly and we will be happy to provide further details on the finest in Mystic spas.
Spa and Salon
How Do I Book My Spa Services?
Call Us 860.446.2500 and one of our experienced spa concierge specialist will assist you with scheduling your spa visit. You may also book online: Ceruleanspa.com
What Spa Packages Do You Offer?
We have a curated line up of pampering Day Spa escapes designed for restoration. Each includes a 3-course lunch and access to spa amenities including steam room, infrared sauna, pool and the fitness center. Perfect for solo visits, friends, celebrations and more.
Does The Spa Accept Group Bookings?
Yes, we would be happy to host your group at the Cerulean Spa. For more information, contact us at 860.446.2500 and one of our experienced spa concierge specialist will assist you.
Does Cerulean Beauty & Spa Accept Walk-In Appointments?
Yes, walk-in guests are welcome; however, we strongly recommend making a reservation in advance to ensure your preferred appointment time and service availability.
What Treatments Are Recommended For Expecting Mothers?
Any of our 60 minute or less services are permitted for expectant parents with the exception of pedicures, body wraps, hot stone massage, or special hair coloring. Must be at least 14 weeks along in pregnancy to receive spa services.
What Is The Policy For Children Under The Age of 18?
Children under the age of 18 may receive salon service only, and must be accompanied by a parent or legal guardian. Services provided are at full cost. No one under 18 is permitted the spa area or allowed to receive spa services.
Are There Any Other Fees Associated With My Spa Visit?
A $20.00 Spa Entrance Fee is added for each guests spa itinerary. CT Sales Tax is added for all taxable services and retail purchases.
Is Gratuity Included?
A 19% gratuity is added to the cost of your service.
What Should I Bring With Me For My Spa Visit?
Bring your swimsuit for the pool or steam room, comfortable and appropriate workout clothes and sneakers. Spa robes and sandals are provided for you, however you may bring your own robe and slippers. Our changing rooms provide showers, shampoo, conditioner, body wash, body lotions, razors, deodorant, hair spray, mouthwash and hair dryers. We suggest to leave jewelry and personal valuables at home.
What Do I Wear During My Services?
Your comfort level is our utmost importance. Please be sure to ask your spa concierge specialist if your body treatments require nudity. Undergarments may be worn for certain treatments if preferred. Clothing is required in all public areas and suits are required in the swimming pool.
When Should I Arrive On The Property Before A Treatment?
Your spa services begin at the scheduled appointment time. We recommend arriving no later than 15 minutes prior to that start time.
Do I Have The Option Of A Male Or Female Therapist?
We make every effort to honor your requests however, we cannot guarantee a specific therapist will be available to you. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.
Are The Pools, Spa & Fitness Center Open?
Current hours and information about the pools, spa, and fitness center hours are available at MYSTIC MARRIOTT HOTEL & SPA.
The fitness center is open 7 days a week, 24-hours a day
The spa and pool are open 7 days a week
Mon-Fri 9am - 7pm
Sat 8am - 7pm
Sun 8am - 5pm
What Are The Spa Facilities?
Our spa guests have full use of our comfortable relaxation room, steam room, infrared sauna, fitness center and indoor swimming pool, and sun deck (summer months). A $20.00 Spa Entrance fee is added to your final bill.
Where Is Cerulean Beauty & Spa Located?
Located on the lobby level of the Mystic Marriott Hotel & Spa, Cerulean Beauty & Spa is a premier spa destination serving Groton, Mystic, and the Connecticut shoreline. Visit us at 625 North Road, Groton, CT 06340 to experience luxury spa treatments, therapeutic massage, advanced skincare services, salon treatments, and wellness experiences designed to restore and rejuvenate.
Is There Parking?
Yes, free parking is available on site.
Can I Bring Food & Drinks In The Spa/Salon?
No outside food or beverages are allowed in the spa or salon.
Are Gift Cards Available for Purchase?
Gift cards may be purchased in person or online at Ceruleanspa.com.
What Is The Cancellation Policy?
Guests may cancel up to 24 hours before the scheduled service to avoid a cancellation charge of 100% of the service. Hotel guests are kindly asked to call the spa directly at 860-446-2500 when canceling spa appointments, not the hotel front desk.
What is the difference between a Swedish and a Deep Tissue massage?
Swedish massage is designed for overall relaxation and stress relief, while deep tissue focuses on reaching deeper muscle layers to treat chronic pain
How should I prepare for a facial?
Stay hydrated, skip harsh skincare products for a few days, and arrive with a clean face
What is a Hydrafacial, and is it right for my skin type?
A HydraFacial is a non-invasive, resurfacing treatment that uses patented technology to cleanse, exfoliate, extract, and hydrate the skin in one session. It is generally excellent for all skin types, providing immediate, radiant results with no downtime.
What should I expect during my first spa visit?
A quiet, relaxing atmosphere where you will check in, and receive a robe and slippers in a locker room. Plan to arrive 15–30 minutes early to unwind,and prepare to undress to your comfort level for treatments, with professional draping ensuring modesty.
What amenities are included with my spa service?
Amenities included are designed for relaxation, such as locker rooms, robes, sandals, showers, a quiet relaxation lounge, steam rooms, saunas, heated indoor pool, fitness centers, and complimentary refreshments, filtered water and hot tea.
How long should I allow for my visit?
Our services are 60, 90, and 120 minutes. Plan for 1.5- 3 hours for a standard half-day spa visit, which allows time for one or two treatments plus use of amenities like saunas or relaxation lounges. For a more leisurely, full-day experience, you should schedule 4 to 5 hours. Arrive at least 15–30 minutes early to check in, fill out forms, and change.
What products do you use, and are they available for purchase?
Our body and skincare brands that are available for purchase, allowing you to continue your treatment regimen at home. We also have a beautiful boutique extend your shopping experience.
Is Cerulean Spa suitable for relaxation, wellness retreats, or self-care experiences?
Guests can enjoy customized massage therapies, advanced skincare treatments, body services, salon offerings, and curated Day Spa Escapes, along with access to our wellness amenities, including the relaxation lounge, steam room, infrared sauna, heated indoor pool, and fitness center.
From a few hours of self-care to a full day of pampering, our experienced team is dedicated to creating a personalized experience that leaves you feeling refreshed, restored, and renewed.
What makes Cerulean Spa unique compared to other luxury spas?
Every member of our team is dedicated to putting our guests' needs first, taking the time to understand individual preferences, wellness goals, and expectations. From the moment you arrive until the moment you depart, our focus is on delivering thoughtful, attentive service in a warm and welcoming environment.
Combined with our relaxing amenities, customized treatments, and commitment to excellence, Cerulean Beauty & Spa offers more than a spa visit—it offers a personalized experience centered around genuine care, comfort, and hospitality.
Does Cerulean Spa offer sports recovery, deep muscle therapy, or post-workout treatments?
Each massage begins with a consultation, allowing your therapist to customize the treatment based on your individual needs, pressure preferences, and areas of concern. Guests may also enjoy our wellness amenities, including the infrared sauna, steam room, heated indoor pool, and fitness center, to further enhance relaxation and recovery.
Whether you are recovering from an active lifestyle, managing muscle fatigue, or simply looking to unwind, our personalized massage therapies can help you feel refreshed, restored, and renewed.
Does Cerulean Spa offer spa treatments designed specifically for men?
Each treatment begins with a personalized consultation, allowing our licensed professionals to tailor the experience to your specific needs, preferences, and concerns. Whether you're seeking stress relief, muscle recovery, skincare maintenance, or a full day of relaxation, our team will help create an experience designed just for you.
Our goal is to provide a comfortable, welcoming, and results-driven spa experience for every guest.
Does Cerulean Spa sell professional skincare or wellness products online?
We currently sell products in our boutique retail shop located in the spa. We will soon be offering our custom skincare line availble online for purchase; stay tuned for mroe details.
What should first-time spa guests know before visiting Cerulean Spa?
Upon arrival, you will be welcomed with a warm aromatherapy towel ritual, provided with a plush spa robe and sandals, and shown to our locker room facilities. Guests are encouraged to take advantage of our wellness amenities, including the relaxation lounge, steam room, infrared sauna, heated indoor pool, fitness center, and complimentary refreshments.
Prior to your visit, you will receive a confidential intake form to complete, allowing us to personalize your experience and accommodate any medical conditions, allergies, skin concerns, or special requests.
For treatment services, you may disrobe to your personal comfort level. Our licensed spa professionals follow strict draping, sanitation, and privacy protocols to ensure your comfort and well-being throughout your visit.
Our goal is to provide a seamless, personalized, and memorable spa experience from the moment you arrive until the moment you leave.
Should guests inform Cerulean Spa about medical conditions or allergies before treatments?
We encourage guests to provide complete and accurate information and to discuss any questions or concerns with their spa professional before their service begins. This helps us tailor your treatment to your individual needs and provide the best possible spa experience.
Your health, safety, and comfort are always our highest priorities.
What health and hygiene standards does Cerulean Spa follow?
Treatment rooms, equipment, tools, locker rooms, and common areas are thoroughly cleaned and sanitized on a regular basis. Fresh linens are provided for every guest, and our spa professionals adhere to strict hygiene and sanitation standards to ensure a clean, safe, and comfortable environment.
In addition, all of our technical staff are professionally licensed and trained in proper sanitation, safety, and treatment protocols, providing guests with exceptional care and peace of mind throughout their visit.
We are committed to maintaining the highest standards of cleanliness, professionalism, and guest care so you can relax and enjoy your spa experience with confidence.
Are accessible spa treatments and facilities available at Cerulean Spa?
If you require special accommodations or have specific accessibility concerns, we encourage you to contact one of our Spa Concierge Specialists prior to your visit. Our team will be happy to discuss your needs and make every effort to ensure a comfortable, safe, and enjoyable spa experience.
For assistance or to discuss accessibility accommodations, please call 860.446.2500.
Does Cerulean Spa host bridal, bachelorette, or wellness retreat experiences?
Whether you're planning a bridal spa day, a bachelorette getaway, a wellness-focused retreat, or a celebration with friends, our Spa Concierge Specialists will work with you to coordinate the details and create an experience tailored to your group’s needs.
For group bookings and event information, please contact Cerulean Beauty & Spa at 860.446.2500.
Can spa gift cards from Cerulean Spa be purchased online?
Whether you're gifting a massage, facial, spa day, or simply allowing your recipient to choose their own experience, a Cerulean Beauty & Spa gift card offers the gift of wellness, relaxation, and luxury.
Are there seasonal offers, spa specials, or wellness packages available at Cerulean Spa?
Our seasonal offerings change throughout the year to reflect the latest wellness trends, guest favorites, and unique spa experiences. We encourage guests to visit CeruleanSpa.com or contact one of our Spa Concierge Specialists at 860.446.2500 for the most current promotions, packages, and special events.
Does Cerulean Spa offer memberships or loyalty programs?
At this time, Cerulean Beauty & Spa does not offer a loyalty or rewards program. However, guests can enjoy seasonal promotions, special events, Day Spa Packages, and exclusive wellness experiences throughout the year.
For more information about fitness memberships, please contact one of our Spa Concierge Specialists at 860.446.2500.
What happens if I arrive late for my spa appointment?
Please note that the full service fee will apply regardless of the shortened treatment time. Arriving on time—or preferably 15 to 30 minutes early—allows you to fully enjoy your spa experience, complete any necessary paperwork, and take advantage of our amenities before your service begins.
If you anticipate being late, we encourage you to contact Cerulean Beauty & Spa at 860.446.2500 as soon as possible so we can best accommodate your visit.
Can I modify or reschedule my spa appointment at Cerulean Spa?
To modify, reschedule, or cancel an appointment, please contact Cerulean Beauty & Spa directly at 860.446.2500. Our Spa Concierge Specialists will be happy to assist you and help find a new appointment time that fits your schedule.
How far in advance should I book spa appointments at Cerulean Spa?
While we are happy to accommodate last-minute appointments whenever availability permits, advance reservations are strongly encouraged to help us create the most seamless and personalized spa experience possible.
To check availability or reserve your appointment, please contact one of our Spa Concierge Specialists at 860.446.2500 or book online at CeruleanSpa.com.
Does Cerulean Spa offer wellness classes such as yoga or meditation?
Our massage therapies, facial treatments, body services, and Day Spa Packages also provide opportunities to unwind, reduce stress, and focus on self-care in a tranquil spa environment.
Are pool or fitness center access included with spa treatments at Cerulean Spa?
A $20 Spa Entrance Fee is applied to each guest’s spa itinerary and includes access to these amenities. We encourage guests to arrive early or stay after their services to fully enjoy the facilities and enhance their overall spa experience.
Does Cerulean Spa include access to saunas, steam rooms, or relaxation lounges?
A $20 Spa Entrance Fee is applied to each guest’s spa itinerary and includes access to these amenities.
Does Cerulean Spa offer medical-grade or advanced skincare treatments?
Our offerings include customized facials, HydraFacial® treatments, professional exfoliation services, and personalized skincare recommendations tailored to your individual skin concerns and goals. Each treatment begins with a consultation, allowing your esthetician to customize your experience and recommend the most appropriate services for your skin type.
For guests seeking relaxation combined with visible skincare benefits, our facial treatments provide an effective, non-invasive approach to achieving healthy, glowing skin.
Which facial treatments are best for sensitive, acne-prone, or aging skin?
For Sensitive Skin: Gentle, hydrating, and calming facials help soothe irritation, reduce redness, and restore balance.
For Acne-Prone Skin: Deep-cleansing and clarifying treatments help address congestion, improve skin clarity, and promote a healthier complexion.
For Aging or Mature Skin: Advanced facial treatments, including HydraFacial® and customized anti-aging facials, help improve hydration, texture, firmness, and overall radiance.
Your treatment will be customized based on your skin type, concerns, and desired results, ensuring a personalized skincare experience and the best possible outcome for your skin.
Does Cerulean Spa offer holistic or wellness-focused therapies?
Our personalized approach allows treatments to be tailored to your individual needs, helping you restore balance, reduce stress, and enhance your overall sense of wellness. Whether you are seeking a therapeutic massage, restorative facial, wellness retreat, or a full day of relaxation, our team is dedicated to creating a rejuvenating experience for mind, body, and spirit.
For information on current wellness offerings and seasonal experiences, please contact one of our Spa Concierge Specialists at 860.446.2500.
Are customized or personalized spa treatments available at Cerulean Spa?
During your consultation, your spa professional will discuss your needs and tailor your treatment to help you achieve the best possible results. Whether you are seeking relaxation, stress relief, targeted muscle work, hydration, anti-aging benefits, or overall rejuvenation, we are committed to creating an experience designed specifically for you.
If you have specific concerns or preferences, please let your Spa Concierge Specialist know when scheduling your appointment so we can personalize your visit accordingly.
Does Cerulean Spa offer couples massages or romantic spa experiences?
Advance reservations are highly recommended, as couples treatment availability may be limited. To learn more about available options or to reserve your experience, please contact one of our Spa Concierge Specialists at 860.446.2500.
Which spa treatments are most popular at Cerulean Spa?
Guests also enjoy our curated Day Spa Escapes, which combine spa services, dining, and access to our wellness amenities for a complete day of relaxation. Seasonal treatments and specialty experiences are also popular throughout the year, offering unique ways to unwind, recharge, and focus on overall well-being.
If you're unsure which treatment is right for you, our Spa Concierge Specialists are happy to recommend services based on your individual preferences and wellness goals.
What signature treatments are available at Cerulean Spa?
Popular signature experiences include therapeutic and deep tissue massage, HydraFacial treatments, customized facials, seasonal body rituals, and indulgent spa packages that combine treatments, dining, and access to our wellness amenities for the ultimate day of relaxation.
For the most current selection of signature treatments and seasonal offerings, please visit CeruleanSpa.com or contact one of our Spa Concierge Specialists at 860.446.2500.
What skincare, beauty, and wellness products are used at Cerulean Beauty & Spa, and can guests purchase them?
Guests are also invited to explore our beautifully curated spa boutique, featuring luxury skincare, body care, wellness essentials, and unique gifts designed to complement your lifestyle and enhance your wellness journey.
How much time should guests plan for a spa visit and treatment experience at Cerulean Beauty & Spa?
For a traditional spa visit, we recommend planning 1.5 to 3 hours, which provides time for one or two treatments along with access to our relaxation amenities, including the steam room, infrared sauna, heated indoor pool, fitness center, and relaxation lounge.
For a more indulgent spa day experience, consider reserving 4 to 5 hours to fully enjoy multiple treatments, wellness amenities, and time to unwind at your own pace.
To ensure a seamless experience, we recommend arriving 15–30 minutes before your scheduled appointment to complete check-in, fill out any necessary forms, change into your spa attire, and begin relaxing before your services.
What amenities and wellness facilities are included with spa treatments at Cerulean Beauty & Spa?
Complimentary refreshments, filtered water, and a selection of hot teas are also available throughout your visit, allowing you to relax and recharge before or after your services.
What can first-time guests expect during a spa visit at Cerulean Beauty & Spa?
We recommend arriving 15–30 minutes prior to your appointment to allow time to settle in, enjoy our spa amenities, and ease into your day of relaxation. Guests are welcome to disrobe to their personal comfort level for treatment services. Our highly trained spa professionals follow strict draping and privacy protocols to ensure your comfort, dignity, and well-being at all times.
Whether you are visiting for a massage, facial, body treatment, or salon service, our goal is to provide a seamless, personalized, and memorable spa experience from beginning to end.
What is a Hydrafacial treatment, and which skin types benefit most from it at Cerulean Beauty & Spa?
One of the most popular facial treatments available today, HydraFacial provides visible results with no downtime, making it an ideal choice before special events or as part of an ongoing skincare routine.
How should guests prepare before receiving a facial treatment at Cerulean Beauty & Spa?
Your esthetician will perform a personalized consultation and tailor your treatment to your skin’s unique needs, ensuring a relaxing and effective skincare experience.
What is the difference between Swedish and Deep Tissue massage treatments at Cerulean Beauty & Spa?
A Deep Tissue Massage utilizes slower, more targeted techniques and firmer pressure to reach deeper layers of muscle and connective tissue. This therapeutic treatment is ideal for addressing chronic muscle tension, areas of discomfort, and persistent aches and pains.
If you're unsure which massage is right for you, our Spa Concierge Specialists will be happy to help you select the treatment that best meets your wellness goals.
What prenatal or pregnancy-safe spa treatments are available at Cerulean Beauty & Spa?
We kindly ask that you notify your Spa Concierge Specialist at the time of booking so we can help customize a safe, relaxing, and enjoyable spa experience.
What is the cancellation policy for spa appointments at Cerulean Beauty & Spa?
Guests staying at the Mystic Marriott Hotel & Spa are asked to contact Cerulean Beauty & Spa directly at 860.446.2500 for all spa appointment cancellations or modifications. Please do not contact the hotel front desk, as they are unable to process spa reservation changes.
Does Cerulean Beauty & Spa offer spa gift cards or wellness gift certificates?
Cerulean Beauty & Spa gift cards are available for purchase in person at the spa or conveniently online at CeruleanSpa.com. A spa gift card is the perfect way to celebrate birthdays, anniversaries, holidays, special occasions, or simply share the gift of relaxation and well-being.
Can I bring my own food or drink into the spa?
To ensure the comfort, safety, and enjoyment of all guests, outside food and beverages are not permitted within the spa. We are pleased to offer complimentary refreshments during your visit, and additional dining options are available at Helmsman Kitchen & Bar, located within the Mystic Marriott Hotel & Spa.
Does the Spa offer food and beverages?
Yes. Spa guests are welcome to enjoy complimentary light snacks and refreshments during their visit. Canned mocktails and cocktails, and splits of champagne are also available. For additional dining options, guests may enjoy breakfast, lunch, dinner, and beverages at the Helmsman Kitchen & Bar, conveniently located within the Mystic Marriott Hotel & Spa.
Does Cerulean Beauty & Spa offer on-site parking or valet parking for spa guests?
Yes, complimentary on-site parking is available for all spa guests, providing convenient and easy access to Cerulean Beauty & Spa.
What wellness amenities and spa facilities are available at Cerulean Beauty & Spa?
A $20 Spa Entrance Fee is applied to each guest’s spa itinerary and includes access to these amenities, allowing you to relax, recharge, and make the most of your visit.
What are the operating hours for the spa, pools, and fitness center at Cerulean Beauty & Spa?
Our spa amenities are available to guests during the following hours:
Monday – Friday: 9:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 8:00 AM – 5:00 PM
Please note that amenity hours for hotel guests may vary. For the most current hotel amenity information, please visit the Mystic Marriott Hotel & Spa website.
Do I Have The Option Of A Male Or Female Therapist at Cerulean Beauty & Spa?
We make every effort to accommodate requests for a specific spa professional; however, availability cannot be guaranteed. Rest assured, all of our therapists are highly trained in their areas of expertise and follow professional treatment and draping protocols to ensure your comfort, privacy, and well-being throughout your experience.
When Should I Arrive On The Property Before A Treatment at Cerulean Beauty & Spa?
To make the most of your spa experience, we recommend arriving 15 minutes prior to your scheduled appointment time. This allows time for check-in, changing, and settling into a state of relaxation before your services begin. Please note that spa services commence promptly at the scheduled appointment time.
What should guests wear during spa treatments and wellness services at Cerulean Beauty & Spa?
Appropriate attire is required in all public areas of the spa and hotel. Swimsuits are required when using the swimming pool and are recommended for the steam room and other wet amenities.
What should guests bring or prepare for a spa appointment at Cerulean Beauty & Spa?
Our well-appointed changing rooms feature showers and a variety of complimentary amenities, including shampoo, conditioner, body wash, body lotion, razors, deodorant, mouthwash, and hair dryers.
For your comfort and security, we recommend leaving jewelry and other valuables at home. While lockers are available, Cerulean Beauty & Spa cannot be responsible for lost or misplaced personal belongings.
Is gratuity included in spa treatment pricing at Cerulean Beauty & Spa?
No. For your convenience, a 19% service gratuity is automatically added to the cost of all spa and salon services.
Are there any additional fees, service charges, or taxes associated with spa services at Cerulean Beauty & Spa?
A $20 Spa Entrance Fee is applied to each guest’s spa itinerary and includes access to our spa amenities. Applicable Connecticut sales tax will be added to all taxable services and retail purchases.
What is the age policy for minors visiting or receiving treatments at Cerulean Beauty & Spa?
Guests under the age of 18 are welcome to receive salon services and must be accompanied by a parent or legal guardian. All services are provided at full price. To preserve the tranquil atmosphere of the spa, guests under 18 are not permitted in the spa facilities and are not eligible to receive spa services.
Does Cerulean Beauty & Spa offer group spa bookings for events, celebrations, or corporate wellness experiences?
Cerulean Spa is the perfect destination for group spa experiences, including bridal parties, birthdays, corporate wellness events, and special celebrations. Our experienced Spa Concierge Specialists will assist with every detail to ensure a seamless and relaxing experience for your guests. To learn more about our group spa packages and availability, please call 860.446.2500.
What spa packages are available at Cerulean Beauty & Spa?
Discover our curated collection of indulgent Day Spa Escapes, thoughtfully designed to restore balance, relaxation, and well-being. Each experience includes a chef-inspired three-course lunch and access to our premium spa amenities, including the steam room, infrared sauna, indoor pool, and fitness center. Whether you're seeking a peaceful solo retreat, a spa day with friends, or a memorable way to celebrate a special occasion, our Day Spa Escapes offer the perfect luxury getaway.
How can guests book spa treatments and wellness services at Cerulean Beauty & Spa?
Ready to plan your spa escape? Call us at 860.446.2500 and one of our experienced Spa Concierge Specialists will personally assist you in creating the perfect spa experience. For your convenience, appointments may also be booked online at CeruleanSpa.com. 860.446.2500