Our Most Common Responses
Curious about any of the services at our salon and spa? Please view our Mystic spa FAQ here. If you still have questions afterward, please contact us directly and we will be happy to provide further details on the finest in Mystic spas.
Spa and Salon
How Do I Book My Spa Services?
Call Us 860.446.2500 and one of our experienced spa concierge specialist will assist you with scheduling your spa visit. You may also book online: Ceruleanspa.com
What Spa Packages Do You Offer?
All of our spa services are a la carte. We are happy to assist you in planning your spa visit.
Does The Spa Accept Group Bookings?
Yes, we would be happy to host your group at the Cerulean Spa. For more information, contact us at 860.446.2500 and one of our experienced spa concierge specialist will assist you.
Does Cerulean Beauty & Spa Accept Walk-In Appointments?
Yes, however we strongly recommend making a reservation in advance.
What Treatments Are Recommended For Expecting Mothers?
Any of our 60 minute or less services are permitted for expectant parents with the exception of pedicures, body wraps, hot stone massage, or special hair coloring. Must be at least 14 weeks along in pregnancy to receive spa services.
What Is The Policy For Children Under The Age of 18?
Children under the age of 18 may receive salon service only, and must be accompanied by a parent or legal guardian. Services provided are at full cost. No one under 18 is permitted the spa area or allowed to receive spa services.
Are There Any Other Fees Associated With My Spa Visit?
A $20.00 Spa Entrance Fee is added for each guests spa itinerary. CT Sales Tax is added for all taxable services and retail purchases.
Is Gratuity Included?
A 19% gratuity is added to the cost of your service.
What Should I Bring With Me For My Spa Visit?
Bring your swimsuit for the pool or steam room, comfortable and appropriate workout clothes and sneakers. Spa robes and sandals are provided for you, however you may bring your own robe and slippers. Our changings rooms provide showers, shampoo, conditioner, bodywash, body lotions, razors, deodorant, hair spray, mouthwash and hair dryers.
What Do I Wear During My Services?
Your comfort level is our utmost importance. Please be sure to ask your spa concierge specialist if your body treatments require nudity. Undergarments may be worn for certain treatments if preferred. Clothing is required in all public areas and suits are required in the swimming pool.
When Should I Arrive On The Property Before A Treatment?
Your spa services begin at the scheduled appointment time. We recommend arriving no later than 15 minutes prior to that start time.
Do I Have The Option Of A Male Or Female Therapist?
We make every effort to honor your requests however, we cannot guarantee a specific therapist will be available to you. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.
Are Masks Required?
Guests can request their therapist wear a mask however, it is solely up to the therapist to honor the request when no mask mandate is in place.
Are The Pools, Spa & Fitness Center Open?
Current hours and information about the pools, spa, and fitness center hours are available at MYSTIC MARRIOTT HOTEL & SPA.
What Are The Spa Facilities?
Our spa guests have full use of our comfortable relaxation room, steam room, infrared sauna, fitness center and indoor swimming pool, and sun deck (summer months). A $20.00 Spa Entrance fee is added to your final bill.
Where Is Cerulean Beauty & Spa Located?
Cerulean Beauty & Spa is located on the lobby level of the Mystic Marriott Hotel & Spa at 625 North Rd. Groton, CT, 06340
Is There Parking?
Yes, free parking is available on site.
Can I Bring Food & Drinks In The Spa/Salon?
No outside food or beverages are allowed in the spa or salon.
Are Gift Cards Available for Purchase?
Gift cards may be purchased in person or online at Ceruleanspa.com.
What Is The Cancellation Policy?
Guests may cancel up to 24 hours before the scheduled service to avoid a cancellation charge of 100% of the service. Hotel guests are kindly asked to call the spa directly at 860-446-2500 when canceling spa appointments, not the hotel front desk.